Shipping policy

Shipping Policy

Processing Times

Orders are typically processed within 2–5 business days after payment has been received.

Large orders, custom orders, or orders requiring additional preparation may require additional processing time. If a longer lead time is expected, we will notify you as soon as possible.

Business days exclude weekends and public holidays.

Shipping Methods

Orders are shipped using Australia Post or our preferred courier and freight partners, depending on the size, weight and destination of your order.

Available shipping options and charges will be displayed during checkout where applicable.

Shipping Charges

Shipping costs are calculated at checkout based on your order size, delivery location and selected shipping method.

From time to time, ODAYA may offer promotional shipping offers. Any such promotions are subject to their specific terms and conditions and may be withdrawn without notice.

Large Commercial & Pallet Orders

For large commercial orders, pallet quantities, recurring supply arrangements, or orders that require specialised freight, we recommend contacting our sales team before placing your order.

Our team can assist with:

  • Commercial trading account setup

  • Volume pricing

  • Freight quotations

  • Pallet and bulk freight arrangements

  • Ongoing supply agreements

  • Custom ordering requirements

To discuss your requirements, please contact sales@odayawholesale.com.au before placing your order.

Delivery Timeframes

Delivery timeframes commence once your order has been dispatched and are estimates only.

While we work with trusted freight partners, delivery times cannot be guaranteed and may be affected by circumstances outside our control, including courier delays, weather events, public holidays, peak trading periods or regional delivery schedules.

ODAYA TRADING PTY LTD is not responsible for delays caused by third-party delivery providers.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at the time of ordering.

Additional freight charges incurred due to incorrect or incomplete delivery information, redirection requests, failed deliveries, or returned shipments may be charged to the customer.

Authority to Leave

Where Authority to Leave (ATL) is authorised by the customer or selected during checkout, responsibility for the shipment passes to the customer once the carrier has confirmed delivery to the nominated address.

Damaged, Missing or Incorrect Deliveries

Please inspect your order as soon as it is received.

If your shipment arrives damaged, incomplete or incorrect, please notify ODAYA TRADING PTY LTD within 5 business days of delivery.

To assist with your claim, please retain all products, packaging and shipping materials, and provide photographs where applicable.

Please refer to our Refunds, Returns & Exchanges Policy for further information.

International Shipping

International shipping may be available upon request.

Customers are responsible for all applicable customs duties, import taxes, clearance fees and other charges imposed by the destination country.

Contact Us

If you have any questions regarding shipping or would like to discuss a commercial or pallet order, please contact us:

ODAYA TRADING PTY LTD

Sales Enquiries: sales@odayawholesale.com.au

General Enquiries: info@odayatea.com.au