Refunds, Returns & Exchanges

This website is operated by ODAYA TRADING PTY LTD ("ODAYA", "we", "us" or "our").

Due to the perishable nature of our food products and food safety requirements, we are unable to accept returns or exchanges for change of mind, incorrect ordering, over-ordering, or products that are no longer required.

Please inspect your order as soon as it is received.

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 5 business days of receiving your order via our Contact Page or by emailing our customer service team.

To help us assess your claim, please provide:

• Your order number

• A description of the issue

• Clear photographs of the product(s), packaging and shipping carton

• Any relevant batch or lot numbers

Please retain all products and packaging until your claim has been reviewed. We may request additional information before determining the appropriate resolution.

Where a claim is approved, ODAYA may, at its sole discretion:

• Replace the affected product;

• Issue a store credit or account credit; or

• Provide a refund where appropriate.

Returns must not be sent back without prior written authorisation from ODAYA. Unauthorised returns may be refused.

ODAYA is not responsible for damage or deterioration resulting from improper storage, handling, misuse, or failure to follow the recommended storage conditions after delivery.

For customers purchasing products for resale or commercial use, ODAYA is not responsible for products that remain unsold, customer preference, or changes in business circumstances.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law, which cannot be excluded.

Credit Card Disputes / Chargebacks

If you experience any issues with your order, please contact ODAYA first so we can work with you to resolve the matter promptly.

ODAYA takes fraudulent or unwarranted chargebacks seriously. Customers who initiate a chargeback without first attempting to resolve the matter with us may have their account suspended or terminated at ODAYA's discretion.

Where permitted by law, ODAYA reserves the right to recover any reasonable administrative, banking and recovery costs incurred as a result of an unjustified chargeback.